Customer Services : About NetPrice Designer Spectacles
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About NetPrice Designer Spectacles

About us, and our aims.

NetPrice Designer Spectacles was established to give a truly personal internet service in this increasingly impersonal age.

Our aim is to offer the very latest eyewear to you at considerable savings on High Street prices. All our products are price checked on a daily basis - saving you the time & effort to do so.

We don't just stop there, we take time to put together a list of the best selling products so that you can quickly see whats currently in vogue at anytime.

We take great pride in our reputation for complete customer satisfaction &
are resolute in our endevour to give the best service at all times.

Match optics with aesthetics

Choosing the right spectacle frame is a big decision, choosing the best lens even more so. Your lens choice and the way your prescription lenses are created is critically important to the optical and mechanical performance of your eyewear. We, as spectacle wearers, go to great lengths to choose the frame of our dreams. We want to be happy with the feel as well as look of the spectacle frame. We use our past experience and awareness of current fashion trends to choose the spectacle frame design which best suites the image we want to portray. However, problems can occur when we choose our prescription lens type:

Which material is best for my prescription?
What lens form is best for me, and, what is lens form?
Do I need a coating, if so which coating?
Will the lenses be heavy, if so, can they be made lighter?
Should I choose an Economy lens, or would a Premium lens be better, and if it is better, why is it better.

These are just a few questions which you may want answers to prior to making you lens choice. Making an uninformed or ill advised decision on the lens you choose will more then likely end with you not getting the very best form you eyewear could end the spectacles not living up too your expectations.

We want to make sure you get the whole package – the best lens for you,
the best lens for your prescription

Quality on all fronts

We want to give you all the information and advice you need to choose the lens that suites you, your prescription, and your life.

In order to provide excellent practical and technical lens advice, we needed an excellent technical lens advisor, a laboratory with the facilities to create fine eyewear quickly and accurately, and a portfolio of superb lenses form a world market-leading manufacturer.

After looking closely at the ophthalmic lens market, there was no doubt who was the market leader, both in terms of the extensive lens catalogue and the renowned product quality. Essilor lenses are known world wide for their quality, innovation and excellent efficient service. Products such as the Transitions VI light sensitive lenses, the Crizal Forte coating and the famous Varilux progressive lenses all stand out in the Essilor lens range.

Then we turned our attention to the practical and technical lens advice. We needed some one who not only has an in depth understanding of both the fashion and function aspects of spectacle frames, but also had extensive knowledge of the optics and mechanics of lens characteristics, lens performance and lens manufacturing. Again, the choice was easy.

We chose the successful, independent Opticians, Walters Opticians, to create and supply and verify our Essilor lenses.

Walters Opticians have under gone a formidable and successful growth since being established 12 years ago, and due in no small part to their "quality without compromise" ethos.

Behind the Walters Opticians success is their founder Roy Walters FBDO SMC(tech). Roy is both a Qualified Optical technician and a qualified and GOC registered dispensing optician. Roy uses his experience and knowledge and passion for perfection to create superb eyewear for all his patients.

We too can now boast to give you the benefit of his knowledge and experience and
use this to create superb complete, prescription eyewear.

Expert advice just a click away

As our technical lens advisor, Roy Walters will answer questions and offer advice on all aspects of prescribed spectacle lenses and spectacle frames. Roy is extremely approachable and easy to talk to. He explains things in easy to understand terms and has a real knack of making extremely complex seem simple and easy to solve.

We have created a simple "Ask the expert" e mail link, which will directly e mail Roy with your prescription and technical enquiries.

If you have a question regarding your prescription or any aspect of the eyewear we can
make for you click on the link, and ask ... its as simple as that.

Preferential treatment…for all

Every order you place is a big deal for us, we want you to be confident that we are on the case with your order every step of the way, from payment right through to delivery.

This is why we have introduced individual account and order management.

From the moment you place your first order with NetPrice designer Spectacles, an individual account manager (or IAM for short). Your IAM is your point of contact and will be assigned to your the individual order, seeing your order through every step of the way. Through your IAM, you will be able to receive updates and details about progress of your order.

In addition you will be provided with the mobile contact of your IAM, adding an additional point of contact for you to access order information*.

Your IAM will be assigned to you directly after your account registration. Your IAM will contact you within 24 hours to introduce themselves and to confirm contact and order details.

IAM with you all the way

Your IAM does not stop being involved with your account once you have received your order, far from it. Your IAM will deal with all your future orders and enquiries including warranty issues, prescription sunglasses, non-prescription sunglasses, spectacle frames and lens information. Your IAM will also keep you up to date of specials offers and events, which may be of use or interest to you, and under certain circumstances, can arrange additional discount for repeat or multiple orders.

In short, your IAM your own personal genie there to keep a watchful eye
over every aspect of your NetPrice account.

Active incentives and great deals

In today's aggressive inter-net market place, we know how important it is to combine high quality value for money. That's why we have introduced the Trio of monthly offers. On the home page you will find highly prominent quick links to our latest monthly deals. The monthly offers will vary month by month and will include exciting new deals* such as; 2 for 1 on designer spectacle frames, free transitions lenses, buy one pair of spectacles with premium lenses and get a pair of prescription sunglasses free, lens upgrades, discounts of non prescription sunglasses, free contact lenses, or vouchers towards disposable contact lenses. * Deals cannot be combined.

Great products, great warranty

Some manufacturers are so confident in the quality of their products, that they are happy to reflect this genuine confidence by offering a 2 year Warranty on high quality lines. Two of the key advocates of the 2 Year warranty are Tag Heuer spectacle frames, and the Essilor Crizal Forte coating also boasting a no quibble 2 year guarantee. Both manufacturers are market leaders in the field their field of expertise.

FREE postage within the UK

All orders from within the UK and to all BFPO addresses despatched via Royal Mail special delivery are now FREE. Postal rates to the rest of the world will be kept to our current low rates. In al cases, delivery is only made to the cardholders address. This is a strong counter fraud measure, which is recommended by all responsible banking institutes and payment gateways.

This protects you and us against credit card fraud, and in turn, helps keep our prices low.

Behind every successful site, there is a clever technical team

We specialise in bringing you our best deals and providing a personalised, individual service. Keeping our site running like a well-oiled machine is no mean feat. The dynamic special offers, the close order monitoring, the close customer to IAM relationship and communication all need constant monitoring and maintenance.

In the unlikely event that you experience any problem, no matter how small, please let our tech team know and we will respond as swiftly as possible to rectify any issues as soon as possible.

©2010 NetPrice Designer Spectacles / www.ic-webs.com
A trading company of NetPrice, VAT number: 137248802